Straight answers, no runaround.
The questions South Jersey homeowners ask us most — answered the way we'd answer them on the phone.
What areas do you serve?
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We're based in Mount Ephraim, NJ and serve all of Camden County and Gloucester County — including Audubon, Haddon Heights, Haddonfield, Bellmawr, Runnemede, Gloucester City, Westville, Woodbury, Deptford, Cherry Hill, Collingswood and surrounding towns.
Are you available 24/7?
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Yes. We run 24/7 emergency dispatch — no callback service, no answering machine. If your heat is out at 2 a.m., we want to hear from you.
Are you licensed and insured in New Jersey?
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Yes. S&M Mechanical LLC holds an active New Jersey HVACR license, #19HC00388400. We carry full general liability and workers' comp insurance on every job.
How much does a new furnace or HVAC system cost in NJ?
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Most full system replacements in Camden County run between $5,500 and $14,000 depending on size, efficiency tier, and ductwork condition. We provide written, itemized free estimates — no high-pressure sales calls.
Do you offer financing?
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Yes — we offer financing options on most installations and accept all major credit cards. We don't accept Bitcoin.
How quickly can you come out for an emergency?
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In Mount Ephraim and surrounding towns we typically arrive within 1–3 hours of an emergency call, even on weekends and holidays.
Do you service my brand of furnace, A/C, or boiler?
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We service every major residential brand — including Carrier, Trane, Lennox, Rheem, Goodman, Bryant, York, Navien, Rinnai, Bosch, Weil-McLain, Burnham, Peerless, and more.
Should I repair or replace my old HVAC system?
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Generally, if the system is under 12 years old and the repair is under 30% of replacement cost, repair. Past 15 years, with multiple recent repairs or a cracked heat exchanger, replacement is usually the smarter move. We'll give you honest numbers.
Do you offer maintenance plans?
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Yes. We offer annual maintenance for furnaces, boilers, A/C systems, and tankless water heaters. Annual service catches small issues early and is the single biggest factor in how long your equipment lasts.
Can you install a smart thermostat?
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Absolutely. We install and properly configure Nest, Ecobee, Honeywell, and Sensi systems — including any C-wire upgrades your existing wiring needs.
Do you do custom ductwork?
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Yes — custom sheet metal ductwork is one of our specialties, including additions, finished basements, and full retrofits in older homes.
Do you handle gas line work?
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Yes. Our techs are licensed for residential gas piping — new ranges, dryers, fireplaces, grills, and whole-home generators. We pull permits and handle inspections.
Do I need a permit for HVAC work in NJ?
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Most full installations and gas line work require a township permit and inspection. We handle all permitting on your behalf — it's already included in your quote.
What payment methods do you accept?
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All major credit cards, check, cash, and approved financing. We do not accept Bitcoin.
Heat out? AC down? We're on the way.
Talk to Scott or a member of the S&M crew — no call centers, no upsells, just honest answers from your neighbors in Mount Ephraim.